Emerald Coast Behavioral Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age disability, or sex. Emerald Coast Behavioral Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Emerald Coast Behavioral Hospital:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need services, contact Allison Carter, Patient Advocate.

Allison Carter, Civil Rights Coordinator and Patient Advocate
Phone: 850-763-0017
TTY Number: 850-763-0017
Email address: Allison.[email protected]M

If you believe that Emerald Coast Behavioral Hospital has failed to provide these services or discriminated in any other way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Allison Carter, Patient Advocate, 1940 Harrison Ave., Panama City, FL, 32405, 850-763-0017. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Allison Carter, Patient Advocate, is available to help you.

You can also file a civil right complaint with the US Department of Health and Human Services Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf ,or by mail or phone at:

US Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html